Privacy Policy

1. Data Controller

NiceHub operates the “NiceHub” web and mobile platform.

Privacy contact: privacy@nicehub.app.
Support: support@nicehub.app.

2. Collected Data

Depending on your platform usage, we may process:

• Account data: email address, user identifier, first and last name, profile photo (if authenticated via Google/Supabase), role (driver/admin).
• Driver profile: phone number, vehicle specifications (class, model, capacities), license plate, operational documents (if required).
• Ride information: pickup/dropoff locations, scheduled date and time, pricing, passenger and luggage counts, payment status, history.
• Technical data: access logs, IP address, device/browser information, push tokens (e.g. FCM), essential cookies/localStorage.

3. Purposes of Processing

• Delivering the core service (authentication, ride dispatch, matching, and live tracking).
• Platform security (fraud prevention, identity verification, auditing).
• Managing payments, platform fees, dispatcher bonuses, and driver support.
• Sending essential operational alerts and transaction notifications (via email and/or push notifications based on user preferences).
• Ensuring technical reliability and performance optimizations.

4. Legal Basis (GDPR)

• Performance of contract (providing the NiceHub platform and service agreements).
• Legitimate interests (security, anti-fraud safeguards, service enhancements).
• Legal and regulatory compliance (accounting, tax, and invoicing requirements).
• User consent where applicable (e.g., push notifications on browser or mobile devices).

5. Data Sharing

We share personal data strictly as necessary for service operations with verified technical service providers (cloud hosting, transactional emails, push notifications, payment processing via Stripe, mapping/geocoding) and regulatory or law enforcement authorities where required by law.

6. Data Retention

Data is retained only as long as necessary for fulfilling platform operations, ensuring account security, and meeting statutory retention periods, after which it is securely deleted or anonymized.

7. Your Rights

Under applicable data protection laws (including GDPR), you have the right to access, rectify, erase, restrict, oppose, and port your personal data. To exercise your rights, contact: privacy@nicehub.app.

8. Cookies & Local Storage

We utilize essential cookies and browser storage solely for authentication sessions, security, language preferences, and diagnostic metrics. You can configure cookie preferences through your browser settings.

9. Policy Updates

This privacy policy may be updated periodically. The latest revision date is indicated at the top of the page.